US Shipping Only:We offer FREE US shipping on orders. (48 contiguous states)
- All items are processed and shipped within 1-3 business days unless otherwise noted in item description. Your business is important to us, and we make every effort to process your order as quickly as we can.
- Business days are Monday to Friday, and may be subject to public holidays.
- We use USPS Standard Shipping. Please allow 3-6 business days from the date the package was shipped for delivery.
- All shipments include a tracking number which will be communicated to you in the shipping confirmation email.
- Please always double check your address before confirming your order. We cannot be held responsible for any shipping delay, delivery issues or lost package resulting from an incorrect or incomplete address.
- The tracking information provided by the postal carrier serves as absolute proof of delivery. A package that is shown as « Delivered » cannot be subject to a claim. In the case of a missing package with a tracking stating Delivered, the customer should check his mailbox, contact his nearest post office and inquire with his neighbors. Unfortunately, we cannot help locate a package that is shown as delivered.
- We are not liable or responsible for loss or damage incurred by the carrier or upon delivery. Because we include tracking on all packages, we are unable to offer refunds or replacements for lost packages. Inquiries about compensation for lost, stolen, or damaged packages should be directed to your selected postal carrier. We apologize for any inconvenience.
We stand behind everything we sell and we want you to be happy. If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
- Our return policy lasts 14 days from purchase date. Return shipments must be postmarked within 14 days of receipt to be eligible for a refund.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached.
- Once your return is received, we will send you an email to notify you that we have received your returned item and issue a refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Banks and credit card companies normally take a few days to clear a transaction so please be patient if the refund does not show automatically.
- Buyer is responsible for paying shipping costs of a returned item.
- Shipping costs are non-refundable.
- If you receive a refund, and had previously paid for shipping, the cost of shipping will be deducted from your refund.
- Please Note: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.